Privacy Policy

1. Who we are

Owlake Digital Solutions (“Owlake,” “we,” “us”) operates the owlake.com website, the Owlake mobile application, and provides digital services to business clients. This policy covers all of the above.

Owlake Digital Solutions operates from Ghana and is also registered as Owlake Digital Solutions LLC in the United States. Contact us about privacy at info@owlake.com.

2. The data we collect

Website visitors:

• Contact form submissions: name, email, phone number, business details, message content.
• How the site is used, such as the pages viewed and the type of device and browser.
• For advertising measurement, through the Meta Pixel: the pages you view and the actions you take, such as sending the contact form, tapping to call or message us, or tapping an app store link, together with your IP address and browser identifiers. See section 4.
• Bot-protection signals when you submit a form.

People who talk to Ola, our AI agent:

• Whether you ring our phone line or talk to Ola in your browser on this website: your voice and the conversation. Every conversation is recorded and transcribed, and Ola says so at the start.
• If you call the line: the number you are calling from.
• Any name, phone number, email address or business details you choose to give Ola. These are passed to our team so we can get back to you.
• If you talk to Ola in your browser: your IP address, used briefly to limit how often the demo can be started. Browser conversations end after three minutes.

Mobile app users:

• Account info from Google or Apple Sign-In (email, display name, profile photo).
• Your conversations with the Owlake advisor, including attachments.
• Structured tags about each consultation: the industry you selected (hotel, restaurant, pharmacy, etc.), the service you picked, the entry point you used, and outcomes such as whether you tapped "Make It Happen" on a solution plan. We use this to recommend better solutions over time.
• If you opt in to a Voice Demo: a phone number you verify once via SMS, the business details you provide for the demo (business name, industry, owner name, location, and any special instructions), and the recording, transcript, and short summary of the demo call.
• Crash reports and diagnostics.

Business clients:

• Project details, business context, and any data you share with us to deliver the engagement.

3. How we use your data

• Reply to your inquiries and deliver the services you've engaged us for.
• Provide the Owlake app's advisory features.
• Keep the website and app working (bug fixes, abuse prevention).
• Improve our services and understand how people use them.
• Measure whether our Facebook and Instagram ads bring people to the website and lead to enquiries.

We do not sell your data, we do not sell or share individual conversations, and we do not use your conversations or business data to train AI models. The structured consultation tags we capture are used in aggregate to improve recommendations across the app, not shared with advertisers.

4. Third-party processors

We rely on the following categories of processors to run our services:

• Hosting, security and analytics providers for the website.
• Database and authentication providers for the app and the contact form.
• Crash reporting and diagnostics providers for the mobile app.
• Google and Apple, for Sign-In in the app.
• Anthropic (Claude): when you chat with the Owlake app, your messages and attachments are sent to Anthropic's AI service to generate replies. Our contract with Anthropic forbids using your data to train AI models.
• Voice infrastructure provider: when you opt in to a Voice Demo, the business details you provide and the phone number on your verified Owlake profile are sent to our voice infrastructure partner, who spins up an outbound voice agent, handles the live conversation, generates the recording, and produces a transcript that we use for the in-app summary. Our provider does not use your data to train models.
• Voice infrastructure provider, for Ola: when you ring our line or talk to Ola in your browser, your voice is streamed to the same provider, which runs the conversation with an AI language model, records it and produces a transcript. A telephony provider connects calls to the line.
• SMS provider: used to deliver the one-time verification code when you confirm your phone number, and (for Voice Demos) a short SMS summary after the demo call.
• Meta Platforms: the Meta Pixel on this website sends Meta the advertising measurement data described in section 2. Meta and other third parties may use cookies and similar technologies on this site to collect it, measure our ads and show you ads, and Meta may link it to a Facebook or Instagram account you hold. If you send a form, Meta may receive a scrambled (hashed) copy of the email address or phone number you entered, used only to make that match. You can limit this in the ad preferences of your Facebook or Instagram account, at optout.aboutads.info, or by blocking cookies or trackers in your browser.

A complete list of named processors is available on request at info@owlake.com.

5. Data retention

Account info and conversation history are kept while your account is active. Message content sent to Anthropic is kept by Anthropic for a limited period under its commercial terms. Voice Demo recordings and transcripts are kept by our voice infrastructure provider for up to 30 days and then auto-deleted; the short textual summary saved to your Owlake account stays until you delete the demo or your account. Recordings and transcripts of conversations with Ola, by phone or in the browser, are kept only as long as we need them to review quality and follow up on your request, or as the law requires. Ask us at info@owlake.com and we will delete yours. Voice audio is not stored on Owlake servers. Crash reports: up to 90 days. Website form submissions: up to 24 months. Client project data: for the duration of the engagement plus seven years for tax and legal records.

6. Account deletion

In the app, go to Settings and tap Delete Account. Deletion is immediate and permanent. If you no longer have the app installed, you can request deletion of your account and all associated data by emailing info@owlake.com. For website data or client records, email the same address.

7. Data security

All data is encrypted in transit using TLS. Databases use row-level security so users can only access their own data. We do not sell or rent personal data, and we do not share it with data brokers. The one advertising platform that receives website data is Meta, through the pixel described in section 4.

8. Children’s privacy

Owlake is not intended for anyone under 13. We do not knowingly collect data from children. If you believe a child has shared personal data with us, contact us and we will delete it.

9. Your rights

Under the Ghana Data Protection Act, 2012 (Act 843), and applicable US state privacy laws, you have the right to access, correct, delete, or restrict processing of your personal data. To exercise any of these rights, email info@owlake.com. We respond within 30 days.

10. International transfers

Some of our processors are based outside Ghana and the US (e.g. EU, other regions). Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) for these transfers.

11. Changes to this policy

We may update this Privacy Policy from time to time. We'll update the date at the top of this page when we do. Continued use after changes means you accept the updated policy.