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FAQ

All orders are subject to a handling period before shipment, usually 2 - 3 business days. Most orders leave the warehouse within 3 - 5 business days after receipt of payment. You will then receive notification of both processing and shipment.

In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 10 - 20 days to receive your order. Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

Please make sure to provide the correct shipping address. OWLAKE.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. OWLAKE.com will not be held responsible for customs taxes.

Please note that we currently do not offer expedited shipping options for P.O. Boxes, APO/FPO, and some rural/remote areas of the United States, United Kingdom, Australia, Canada, France, etc. Buyer will need to pay for the extra charges if the address fall in these rural/remote area.

Clothing and apparel items should be received within 10-14 business days, except international deliveries which vary by country. For other specialty and promotional items, please allow up to 4-6 weeks delivery time as they may be shipping from other countries.

Transit Times to United States: 4 - 6 weeks
Transit times to International: 10 - 45 Business days
Average transit times are typically received in 3 weeks.

Each individual product may be shipped from different fulfillment centers across the globe. Where possible, and in most cases, a tracking number will be provided.

Tracking information is only available within 5-10 days of shipment

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

We typically process orders the same day they are placed. If a change needs to be made to your order, please contact us at [email protected] and we will do our best to accommodate that change but we can not make any promises. If the item(s) has already been shipped from our fulfillment center we cannot make changes to your order anymore.

We allow full or partial refund if the item is damaged or missing. If the refund is approved, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Yes. Email us for details ([email protected]).